Privacy Policy

Scope and Applicability

This policy applies to personal data that we obtain when you interact with our site and services, including when you visit, register, request support, purchase products or services, or otherwise communicate with us. It applies to all visitors, customers, and other users of our online platform.

Information We Collect

We collect information you provide directly and information collected automatically:

• Account and contact data: name, email address, phone number, postal address, billing and shipping details when you create an account or place an order.
• Vehicle and service information: vehicle identification numbers (VIN), vehicle make and model, diagnostic reports, service history, and other technical data you provide related to diagnostics and maintenance.
• Transaction data: purchase history, payment method information (tokenized or provided to our payment processor), invoices, and order details.
• Support and communications: correspondence, feedback, and support requests you submit via email, forms, or chat.
• Usage and device data: IP address, browser and device information, pages visited, referring URL, and cookies or similar technologies collected when you interact with our site.

How We Use Information

We use personal information for the following purposes:

• To provide, operate, and maintain our services, including diagnostics reporting and customer support.
• To process transactions, manage orders, and send confirmations, invoices, and reminders.
• To improve and personalize our platform, analyze usage, and develop new features.
• To communicate about updates, service changes, promotions (with your consent where required), and legal notices.
• To protect against fraud, investigate issues, enforce our terms, and comply with applicable laws or law enforcement requests.

Legal Bases for Processing (where applicable)

Where required by law (for example, under the EU General Data Protection Regulation), our legal bases for processing personal data may include:

• Performance of a contract (providing the services you request).
• Legitimate interests (improving our platform, preventing fraud, ensuring security), balanced against your rights and interests.
• Consent, where we request it (for marketing communications or certain cookies) and you provide it.
• Compliance with legal obligations where necessary.

Sharing and Disclosure

We may share personal information with:

• Service providers: companies who perform services for us (payment processors, hosting providers, analytics, and CRM providers). We require vendors to protect personal data and use it only for specified purposes.
• Business partners: trusted partners that help deliver diagnostics, repair, or warranty services when you request them.
• Legal and safety: law enforcement, government authorities, or third parties when necessary to comply with legal obligations, respond to legal process, or protect rights, safety, or property.
• Corporate transactions: in connection with mergers, acquisitions, or asset sales—subject to confidentiality and notice requirements.

Cookies and Similar Technologies

We and our partners use cookies, local storage, and similar technologies to operate and improve our site, remember preferences, analyze usage, and deliver relevant content. You may manage cookie preferences through your browser settings or site cookie controls where provided. Blocking certain cookies may affect functionality.

Data Retention and Security

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement technical, administrative, and physical safeguards designed to protect personal data; however, no system is completely secure. If you believe your data has been compromised, contact us immediately at info@cartool.world.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, objection to processing, restriction of processing, and data portability. To exercise your rights or to withdraw consent where applicable, contact us at info@cartool.world. We may ask for information to verify your identity before responding.

Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children under that age. If you believe we have collected information from a child, contact us and we will take steps to delete such data where required by law.

International Transfers

Personal data may be processed or stored in countries other than your own. When we transfer data internationally, we rely on appropriate safeguards and lawful transfer mechanisms where required by applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our site with the current date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Information

CarTool World Mobile Diagnostics
Ahmed Bin Mohammed Bin Thani St, Al-Asmakh (Msheireb), Doha, Ad Dawhah Municipality, Qatar
info@cartool.world